Storagecraft There Was a Fast Incremental Tracking Error
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The backup fails at around 60% completed. Any ideas?
What info can I supply to help?
Here are the backup log entries:
04-Apr-2011 18:08:19 service 300 trial period has 25 days left
04-Apr-2011 18:08:19 service 104 4.1.0.8605 86DF-6D55 742D-1B42
04-Apr-2011 18:08:19 service 100 backup volume S:\ (NTFS)
04-Apr-2011 18:08:19 service 100 VDIFF was disabled and then enabled on S:\
04-Apr-2011 18:08:19 service 102 creating snapshots for \\?\Volume{74660690-e455-11dc-a68d-806e6f6e6963} \\?\Volume{08d1e869-e484-11dc-8b47-001c23d75dca}
04-Apr-2011 18:08:19 service 199 try snapshot by VSS API by STC provider
04-Apr-2011 18:08:28 service 150 retrieving snapshot names.
04-Apr-2011 18:08:28 service 103 snapshot was created by VSS API by STC provider. It took 9 seconds
04-Apr-2011 18:08:28 service 104 image will be created by VDIFF
04-Apr-2011 18:09:11 sptask 111 sbrun -mdn ( sbvol -fi \\?\STC_SnapShot_Volume_21_2 \\?\Volume{08d1e869-e484-11dc-8b47-001c23d75dca} : sbcrypt -53 : sbfile -wd E:\S_VOL-b001.spf )
04-Apr-2011 18:09:11 sptask 110 Worker thread has started
04-Apr-2011 18:09:11 (loader) 112 corelogic version: 4.0.233.8606
04-Apr-2011 18:09:11 sbvol 109 free space exclusion on
04-Apr-2011 18:09:11 sbvol 107 incremental tracking is on, generation count: 0
04-Apr-2011 18:09:11 sbvol 117 incremental tracking is on, 923657168 of 923657168 (100%) updated sectors
04-Apr-2011 18:09:13 sbvol 101 successfully opened volume \\?\Volume{08d1e869-e484-11dc-8b47-001c23d75dca}
04-Apr-2011 18:09:13 sbvol 107 FAT system area sectors: 0
04-Apr-2011 18:09:14 sbvol 112 file \\?\STC_SnapShot_Volume_21_2\pagefile.sys excluded OK
04-Apr-2011 18:09:14 sbcrypt 109 filter started
04-Apr-2011 18:09:14 sbfile 101 successfully opened file E:\S_VOL-b001.spf
04-Apr-2011 18:09:14 sbvol 107 disk MBR sectors: 1
04-Apr-2011 18:09:14 sbvol 107 first track sectors: 63
04-Apr-2011 18:09:14 sbvol 109 disk CHS 60734/255/63 partition 3
04-Apr-2011 18:09:14 sbcrypt 107 compression mode: 5
04-Apr-2011 18:09:14 sbcrypt 107 encryption mode: 3
04-Apr-2011 18:09:14 sbcrypt 600 Please enter the encryption password
04-Apr-2011 18:09:14 sptask 101 Answer was sent as UNICODE string
04-Apr-2011 18:11:21 sbfile 109 probing the target media for > 4GB files support
04-Apr-2011 19:30:07 sbfile 108 retrying file write after error (-31 A device attached to the system is not functioning.)
04-Apr-2011 19:30:15 sbfile 107 last message repeated 20 time(s)
04-Apr-2011 19:30:15 sbfile 503 Fatal I/O error on E:\S_VOL-b001.spf offset 39337b1a00 on write (-31 A device attached to the system is not functioning.)
04-Apr-2011 19:30:15 sbfile 109 deleting the incomplete output file(s)
04-Apr-2011 19:30:15 sbvol 109 fini done
04-Apr-2011 19:30:15 sbcrypt 109 fini done
04-Apr-2011 19:30:15 sbfile 109 fini done
04-Apr-2011 19:30:15 (loader) 504 Final error (-109 The pipe has been ended.)
04-Apr-2011 19:30:15 sptask 516 sbrun.exe started successfully but failed to complete the task
04-Apr-2011 19:30:15 service 104 retry task
04-Apr-2011 19:30:15 service 105 snapshots were destroyed
Brand Representative for Symform Cloud Storage
I sent this to one of my co-workers who has pretty extensive experience with SP (we actually partner with them on a bundled product). This is what he said:
The issue is in the log:
Fatal I/O error on E:\S_VOL-b001.spf offset 39337b1a00 on write (-31 A device attached to the system is not functioning.)
StorageCraft is unable to create/write to the file. 3 possible causes:
- the permissions are messed up. – check permissions.
- The E:\ or the volume is marked as read-only. -- Check Read-only bit.
- The drive is bad or badly formatted. – Try using Windows Explorer to open the volume and create a file on it using Notepad to see if that works.
I hope that helps!
6 Replies
Is it something simple like disk space and network traffic? We use ShadowProtect here and it was doing something like this but it was disk space and also network connection
It is doing the backup onto a spare drive located in the same machine. Network traffic cannot be an issue.
Space should not be an issue either. It is a 500GB drive loading onto a 1TB backup drive. The 1TB is practically empty.
Brand Representative for Symform Cloud Storage
I sent this to one of my co-workers who has pretty extensive experience with SP (we actually partner with them on a bundled product). This is what he said:
The issue is in the log:
Fatal I/O error on E:\S_VOL-b001.spf offset 39337b1a00 on write (-31 A device attached to the system is not functioning.)
StorageCraft is unable to create/write to the file. 3 possible causes:
- the permissions are messed up. – check permissions.
- The E:\ or the volume is marked as read-only. -- Check Read-only bit.
- The drive is bad or badly formatted. – Try using Windows Explorer to open the volume and create a file on it using Notepad to see if that works.
I hope that helps!
Chkdsk E: /R
I have very little trouble with SP but I have found storagecraft tech support (by email) to be good.
Thanks for your help! I will look into these things!
The drive is bad... I will have to replace. Thanks for your help!
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Storagecraft There Was a Fast Incremental Tracking Error
Source: https://community.spiceworks.com/topic/134617-shadowprotect-backup-failure
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